Last updated
23 October 2026.
Website and Knowledge Hub Terms of Use
These Terms apply to your use of the Enterprise Martech public website and Knowledge Hub. Both are operated by Enterprise MarTech Pty Ltd (ABN 98 666 472 779), trading as Enterprise Martech. By using the website or creating a Knowledge Hub account, you agree to these Terms. If you do not agree, do not use the service.
Information, not professional advice
The website provides general information, research and perspectives about enterprise MarTech, customer technology and related operating decisions. It is not legal, financial, procurement or other professional advice and does not take account of your organisation’s circumstances. You are responsible for obtaining advice appropriate to a consequential decision.
Enquiries and consulting
Sending an enquiry does not create an adviser–client relationship or require either party to proceed. Any consulting engagement is governed by a separate written proposal, mandate or agreement.
Knowledge Hub accounts and Starter access
A Knowledge Hub account is for one individual. You must provide accurate account information, keep your credentials secure and not share the account or use it to provide access to another person.
Starter is currently offered at $0 for resources marked Starter. It is not represented as a permanent free plan, and the included catalogue may change. We will not convert Starter into a paid subscription or charge you without presenting the applicable offer and obtaining your confirmation.
Knowledge Hub Pro membership
Knowledge Hub Pro costs USD 399 per year for one individual, plus applicable GST or other tax shown at checkout. The advertised USD 399 price is not tax-inclusive. The subscription renews automatically each year until cancelled. Stripe shows the final amount before you confirm payment, and access begins only after the signed Stripe payment event confirms the subscription.
You can manage or cancel the subscription through the secure billing portal once a customer record exists. Cancellation takes effect at the end of the current paid period unless Stripe or Enterprise Martech states otherwise for a particular correction. Cancellation does not automatically create a refund. Contact support@enterprisemartech.com about a billing error or refund request.
Nothing in these Terms excludes, restricts or modifies a consumer guarantee, statutory refund right or other right that cannot lawfully be excluded. Knowledge Hub Pro does not include consulting, direct adviser access, a fixed publishing schedule, team licensing or enterprise-wide access. Premium programmes and specialist workshops are separate purchases unless an offer expressly states otherwise.
Intellectual property and permitted use
Unless stated otherwise, Enterprise Martech owns or is licensed to use the website and Knowledge Hub content, including text, frameworks, diagrams, templates, downloads, recordings, branding and design. You may view public content and make a reasonable internal copy for your own lawful, non-commercial evaluation.
A current Knowledge Hub account permits the individual account holder to use resources included in their access for their own professional work, including reasonable internal application inside their organisation. It does not permit account sharing, resale, republication, public distribution, removal of ownership notices or use of a resource to create a competing content library or training product without prior written permission or another legal right to do so.
Acceptable use
You must not use the website unlawfully.
You must not interfere with the website’s operation or security or attempt unauthorised access.
You must not introduce malicious code or impersonate another person.
You must not scrape the website at a volume that disrupts the service or submit information you do not have the right to provide.
Third-party services and links
The website may link to or rely on third-party services. Their own terms and privacy practices apply. A link does not by itself imply endorsement or partnership. We are not responsible for third-party content or services outside our reasonable control.
Availability and accuracy
We may change, suspend or withdraw website or Knowledge Hub content and functionality. We aim to keep the services useful and current, but do not guarantee that they will always be available, uninterrupted, error-free, complete or current. Knowledge Hub resources may be added, revised or withdrawn when appropriate; no fixed publishing cadence is promised.
Liability
Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including any applicable rights under the Australian Consumer Law. To the extent permitted by law, Enterprise Martech is not liable for loss arising solely from reliance on general website or Knowledge Hub content or from third-party services outside our reasonable control.
Privacy
Our Privacy Notice explains how we handle personal information collected through the website and Knowledge Hub, including account, progress, support and billing records.
Changes and governing law
We may update these Terms by publishing a new version and last-updated date on this page.
These Terms are governed by the laws of Victoria, Australia. The courts of Victoria have non-exclusive jurisdiction, subject to any rights that cannot lawfully be excluded.
Contact
Contact Knowledge Hub support at support@enterprisemartech.com. Contact us about privacy or these Terms at info@enterprisemartech.com. Enterprise MarTech Pty Ltd has registered offices in Melbourne, Australia.