CX-Led Architecture - One-Pager

A Template to design a CX-Led Architecture

CX-Led Architecture Template Sample

An ultra-high resolution template of the CX-Led Architecture Framework TM in one PDF file. Useful as a quick reference for teams working in a transformation program or as a socialization artefact of the philosophy of being CX-Led.

Example use cases:

  • Current State Architecture mapping
  • Future State Architecture mapping
  • Complementary view of a Service Blueprint
  • Complementary view of Technical Architecture diagrams
  • Complementary view of Customer Journey maps